Q&A

Got Questions? We Got Answers (Probably)!

Feeling a little overwhelmed by all this fabulousness? Don’t worry, darling, we’ve all been there. Before you unleash your inner fashion detective, check out our FAQs. We’ve got the answers to all your burning questions (except maybe what your ex is wearing these days).

Honey, these threads are lighter than your dating app profile – shipping’s a breeze!

But seriously, rainbow realness: Shipping costs depend on how much you’re ordering and where it needs to go. Don’t worry, it’s all automatically calculated in your shopping basket – no math degree required. Promise!

Depends on where you live, darling! But it shouldn’t take longer than it takes your ex to text back “read.”

But seriously Sis: 

Gettin’ Your Fierce Delivered: The Speedy Scoop

Your outfit is made-to-order, a one-of-a-kind masterpiece just for your fabulous self! It will leave our production partner no later than 2 working days after you oder.

Unfortunately, delivery speed is out of our hands once it leaves the nest. But fear not, it usually only takes 3-5 business days to reach your closet.

Pro-Tips for Speedy Delivery:

  • Double Check Your Deets: Make sure your shipping and billing info is on point, darling. Nobody wants a package going to the wrong fabulous address.
  • Email on Fleek? Double-check your email address to ensure those order confirmations don’t get lost in the digital abyss.

Still Waiting? Let Us Know!

If your order hasn’t arrived after the estimated timeframe, even though we sent it on a fabulous adventure, don’t stress!  Contact us and we’ll be on the case faster than you can say “yas queen.”

Fierce facts: There are more payment options than there are colours on the rainbow flag! We accept all major credit cards, PayPal and maybe even unicorn tears.

Don’t panic, drama queen! It might be hiding in your spam folder, waiting for its fabulous entrance. Check there first!

Sorry, boo, we’re not a brick-and-mortar store (yet!). But trust us, the mail fairy will deliver your new outfit in a flash.

Hold your horses! We don’t have voucher codes (yet!), but stay tuned for future fabulous deals!

Absolutely! We want you to feel as fierce as a drag queen in a custom gown. Exchanges and returns are a breeze – just check out our return policy for the details.

Hold Up, Boo! We Ain’t Amazon Prime:

We love your indecisiveness (it’s a fierce quality, honey!), but we print each product just for you, no warehouse full of extras here. Since everything’s customized, a return means that outfit can’t sashay back onto our shelves.

Oops! We Spilled the Printing Tea:

Listen, even unicorns fart rainbows sometimes, and occasionally, a quality error might sneak past our watchful eyes. Don’t worry, it’s nothing a little fairy dust (and maybe a new printer) can’t fix!

Here’s the T on Returns:

  • Hold Your Horses: Don’t send anything back without talking to us first!
  • Spill the Details: Use our returns form to let us know what went wrong. A photo of the fashion faux pas is a must! It helps us understand the problem way faster than you can say “werk.” Include your order number too, so we can find your info faster than a drag queen changes wigs.
  • We Got You: We’ll sort out an exchange or refund ASAP – no factory returns here, we like to keep things personal!

Remember: We’re all human (even if we do sparkle sometimes!), and we’re here to make things right.

The origin story of each fierce outfit is a little different, honey! We take responsibility seriously, so we created a whole page dedicated to transparency (think receipts, but for your wardrobe).

Head over HERE to learn about where everything’s made, working conditions, and our eco-friendly efforts. We’re all about slaying in style, but also slaying the fashion industry’s bad habits!

Our products are currently made with the help of Spreadshirt. We’re working on expanding our production network to ensure ethical and sustainable practices.

Sweatshop Sass? Honey, We Don’t Do That!

Look, sustainability and ethics are more important to us than a fierce outfit being on fleek for two seconds. That’s why we gotta talk about where our threads come from.

The Cotton Conundrum: European cotton just isn’t as plentiful as unicorns. Plus, who wants to exclude a whole region from the fashion party?

Fashion with a Purpose: Working in textiles can be a lifesaver in developing countries. It allows people to afford things like, you know, actual clothes and maybe even school supplies (because an education slays too!).

Here’s the T on Our Tea: The working conditions are what truly matter. That’s why we pay more to ensure fair and sustainable practices. Think of it as a sassy surcharge for a world where everyone looks and feels fabulous.

No Sweat in Our Sweatshops (Literally): We don’t mess with child labor, unequal pay, or unpaid overtime. Basically, all the yucky stuff fast fashion loves? We’re over it.

Want to Know More? Head over to Our Commitments section – it’s basically a love letter to ethical fashion. Let’s make the world a more stylish and equitable place, one fierce outfit at a time!

Oooh, a collaboration? We love the idea! Shoot us an email and let’s talk about spreading the love (and the merch) together!

Nobody, honey! We value your privacy more than a unicorn values its sparkly horn. Your data is safe with us.

Try It On? Honey, We Ain’t Got Time for That!

We’re a fabulous mail-order company, darling, not a department store runway. But fret not! We’ve got all the measurements (length, width, sleeve length – the whole shebang) listed in centimeters on each product page. Think of it like a roadmap to finding your perfect fit.

Here’s the T: Grab your fave fitting bodysuit/top/sweater, measure it up, and compare those numbers to our size chart. If by some twist of fate our threads don’t fit just right, don’t worry! Exchanges are a breeze – we want you feeling fierce and fabulous in every way.

Absolutely! We love a good rainbow parade! Contact us for bulk order discounts – the more the merrier (and the more fabulous the discount!).

Follow us on social media, you fabulous creature! We announce sales, contests, and other fun stuff there all the time.

Feeling like our collection is missing a sprinkle of your fabulous flair? Honey, we feel you! Got a slogan that’s sharper than a disco ball? Spill the tea! You can either:

  • Post it on our Instagram page: Let the rainbow room brainstorm with you and see if your suggestion ignites a fashion revolution!
  • Shoot us an email: We’re all ears (and ready to take notes) on your design ideas! Let your creativity run wild.

We’re all about pushing boundaries and celebrating individuality. So, don’t be shy, let your inner fashion icon shine!

Still have a question?

Please contact us for more information.

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